Returns & Refunds Policy
At Thrust Innovations LLC, we want you to be satisfied with your purchase. If you are not completely happy, please review our return policy below.
1. Return Eligibility
To be eligible for a return:
- Items must be unused, uninstalled, and in original packaging
- The return request must be made within 30 days of delivery
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or installed products
- Damaged items due to improper use or installation
- Clearance or final sale items (if applicable)
- Custom or special-order products
3. Return Process
To initiate a return:
- Contact us at info@thrustinnovations.com
- Provide your order number and reason for return
- Wait for return authorization and instructions
Do not send items back without prior approval.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
- We are not responsible for lost or damaged return shipments
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time may take 5–10 business days
- Shipping costs are non-refundable (unless the return is due to our error)
6. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect items received
If you need an exchange, contact us with details and photos (if applicable).
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
- We will resolve the issue as quickly as possible
8. Cancellations
- Orders can be canceled before they are shipped
- Once shipped, the order must go through the return process
9. Contact Information
If you have any questions about returns or refunds, please contact us:
Thrust Innovations LLC
5305 Broadway
West Palm Beach, FL 33407
📧 info@thrustinnovations.com
📞 858-647-8780